CLIENT SATISFACTION SURVEY

Thank you for taking the time to help us improve our services.  You may respond anonymously or provide your name.

All questions with an * are REQUIRED.

*What services have we provided you?

Please select all that apply.
New Website Design Original Photography
Setup Domain Name / Web Hosting / Email Accounts Design / Layout for Print Materials
Re-design Existing Website Technical or Design Consultation/Advice
Original Graphics / Logo Design Liaison with Your Other Suppliers/Clients
Adapt Media (A/V) for Website Use Liaison with Other Departments / People in Your Company
Photo Optimization / Retouching Project Management
Content Writing / Editing  
Other, please enter:
*Service Satisfaction

1=Strongly Agree. 5 = Strongly Disagree.
Please select "3" if the statement does not apply.
LEXNIGHT staff... 1 2 3 4 5
...were courteous and helpful.
...provided complete, accurate information.
...provided timely responses and turnaround.
...made technical info understandable.
...made roles in the project process clear.
...provided a positive experience for my other suppliers/clients.

*Product & Pricing Satisfaction

1=Strongly Agree. 5 = Strongly Disagree.
Please select "3" if the statement does not apply.

LEXNIGHT staff... 1 2 3 4 5
...provided clear and accurate estimates when required.
...always sought the lowest price for best value on my behalf.
...never suggested I pay for high-priced services I did not need.
...charged fair rates for quality products & services.
...provided invoices which were clear and detailed enough for my accounting needs.
...cashed my payments in a timely fashion.

*Would you recommend us?
 

If you feel we fell short in meeting your expectations, please briefly describe the situation:
 

As a result of your experience with us, what service-related improvements can you recommend?
 

Any other comments?
 

How did you initially hear about us?
 

Contact Information

1 ) Your Name:
2 ) Email:
3 ) Phone:
4 ) Address 1:
5 ) Address 2:
6 ) City:
7 ) Province/State:
8 ) Postal/Zip Code: